Refund Policy

1. Overview

This Refund Policy applies to any paid products, services, or digital content offered by Quivranxshak ("we," "our," or "us") through our website quivranxshak.world (the "Site").

We aim to handle purchases and refund requests fairly and in line with applicable consumer protection laws, including the Norwegian Consumer Rights Act (Forbrukerkjøpsloven) and EU consumer protection directives.

2. Free Content

The majority of content on our Site, including articles, guides, and ritual descriptions, is provided free of charge. As free content does not involve a financial transaction, refund policies do not apply to this material.

3. Digital Products and Services

3.1 Right of Withdrawal

Under the Norwegian Right of Cancellation Act (Angrerettloven) and EU Consumer Rights Directive, you have the right to withdraw from a purchase within 14 days of purchase without giving any reason.

To exercise this right, you must notify us of your decision by a clear statement (e.g., email or letter) before the withdrawal period expires. You may use the EU/EEA model withdrawal form where applicable; sending a clear email with your name, address, and statement that you withdraw from the contract is sufficient.

3.2 Digital Content Exception

For digital content delivered immediately (such as downloadable materials or instant-access content), you may be asked to acknowledge that:

• The performance of the contract begins immediately
• You expressly consent to this immediate delivery
• You acknowledge losing your right of withdrawal once the digital content is fully delivered

Without this express consent, your withdrawal rights remain intact.

3.3 Refund Eligibility

You may be eligible for a refund if:

• You request a refund within the 14-day withdrawal period
• The product or service was significantly different from its description
• Technical issues prevented you from accessing the content
• The content was defective or incomplete

4. How to Request a Refund

To request a refund, please contact us with:

• Your full name
• Email address used for purchase
• Date of purchase
• Order or transaction number (if applicable)
• Reason for requesting a refund

Contact us at:

5. Refund Process

5.1 Review Period

We will review your refund request within 5 business days and notify you of our decision by email.

5.2 Approved Refunds

If your refund is approved:

• Refunds will be processed within 14 days of approval
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed

5.3 Processing Time

Depending on your payment provider, it may take additional time for the refund to appear in your account:

• Credit/debit cards: 5-10 business days
• PayPal or digital wallets: 3-5 business days
• Bank transfers: 5-10 business days

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Services fully performed with your express consent
• Digital content fully delivered after you waived withdrawal rights
• Personalized or customized products created to your specifications
• Requests made after the 14-day withdrawal period (unless covered by statutory rights)

7. Subscription Services

If we offer subscription-based services:

• You may cancel at any time from your account or by contacting us
• Cancellation will take effect at the end of the current billing period
• No partial refunds are provided for unused portions of a billing period
• The 14-day withdrawal right applies to the initial subscription purchase

8. Disputes

If you are dissatisfied with our refund decision, you may:

• Request a review by contacting us directly
• Contact the Norwegian Consumer Council (Forbrukerrådet): https://www.forbrukerradet.no
• Use the EU Online Dispute Resolution (ODR) platform for online purchases: https://ec.europa.eu/consumers/odr

Under EU/EEA consumer rules, you may use a standard withdrawal form when cancelling a distance contract; a model form is available from national consumer authorities and the European Commission. If you need a copy in Norwegian or English, we can provide it on request.

9. Your Statutory Rights

This policy does not affect your statutory rights under Norwegian or EU consumer protection laws. If statutory rights provide greater protection than this policy, the statutory rights shall prevail.

10. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Changes do not affect refund requests made before the update.

11. Contact Us

For questions about refunds or this policy, please contact us: